GoBoat's commitment to safety and customer service
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When it comes to transportation, safety and customer service are of the utmost importance. GoBoat, a new business concept that utilizes local fishermen as shuttle traffic for tourists between Canggu and Uluwatu, understands this and has made a commitment to ensuring that their customers are safe and satisfied.
One of the ways GoBoat ensures safety is by investing in safety equipment such as life jackets, communication devices, and emergency procedures training. This not only keeps customers safe but also provides peace of mind knowing that in case of an emergency, the company is prepared to handle it. GoBoat also has staff members on board each boat trip to help customers embark and disembark safely. This added assistance ensures that customers are able to enjoy their trip without any worries.
In addition to safety, GoBoat also places a high importance on customer service. The company uses a local operational manager to oversee logistics and communication with fishermen. This not only ensures that the logistics and communication are efficient and effective but also helps improve the customer experience. Having a local operational manager allows GoBoat to have a better understanding of the local community and culture, which in turn helps the company provide better service to their customers.
GoBoat's unique business model of using local fisherman as shuttle traffic not only provides an efficient and affordable way for tourists to explore the beaches, but it also supports the local economy. The company also focuses on providing fast boat trips, which provide a unique perspective of Bali's beaches. The company's boats can take you from Nelayan, Canggu to Bingin Beach and/or Dreamland Beach in just 20 minutes, compared to the 1 hour plus it takes by bike. This allows customers to take in the island's beauty from the water and see Bali from a different angle.
In terms of financial projections, GoBoat estimates that it will need an initial investment of 20,000 USD to cover the cost of developing the app and website, purchasing safety equipment, and marketing expenses. The company expects to generate revenue of X IDR per month, with a profit margin of 66% after paying tax and fees. Salaries are capped at 10% of sales, which helps keep expenses low. The company plans to break even within the first year of operations and achieve profitability by the second year.
In conclusion, GoBoat's commitment to safety and customer service sets it apart from other transportation options. The company's investment in safety equipment and emergency procedures training, as well as the presence of staff members on board each boat trip, ensures that customers are able to embark and disembark safely. The use of a local operational manager also helps improve the customer experience and allows GoBoat to provide better service to their customers. With the company's unique business model, fast boat trips, and ability to increase trips and boats as demand increases, GoBoat is a must-try for tourists visiting the island. The company's partnership with local hotels and resorts to offer package deals that include boat transportation, also makes it easy for tourists to plan their trip and enjoy the best of what the island has to offer. GoBoat's easy booking and payment options through the app and website, along with the various payment options such as major debit and credit cards, Go-Pay, and OVO, also makes the process of booking and paying for a trip easy and convenient for customers. With its environmentally-friendly approach and support for the local economy, GoBoat is the eco-friendly solution for exploring Bali's beaches.
