Frequently Asked Questions

General

What are the boats and capacity?

You can find specific boat capacities under each route page.

→ Canggu, Uluwatu and Jimbaran: 15 minutes before departure.

→ Sanur, Serangan, Padangbai, Lembongan, Nusa Penida, Gili Islands and Lombok: 60 minutes before departure.

Yes, life jackets are provided on all of our boats and are mandatory to wear during the trip.

Yes, it is permitted to bring your own beverages, however, for safety reasons, glass containers are not permitted on board.

The crew will provide safety instructions before departure, please listen and follow their instructions carefully.

Children of all ages are welcome on our boats, however, children under the age of 12 must be accompanied by an adult.

Yes, you're welcome to bring your surfboard on the trip, provided there is a valid ticket for the surfboard. Please note that GoBoat.id is not responsible for any damage to your belongings, including your surfboard.

Route

Small

Medium

Large

Canggu

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√

√

Uluwatu

√

√

√

Jimbaran

√

√

√

Lembongan

√

√

-

Nusa Penida

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√

-

Gili Islands

-

-

-

Lombok

-

-

-

Extra Charge: Bringing pets to Lembongan or Nusa Penida may incur an extra charge of 50-100k.

Reach out to our Customer Support team at in the chat or via WhatsApp to confirm.

Please be aware that GoBoat does not assume any responsibility for your pet's safety or well-being while on the boat. As the pet owner, you are responsible for your pet and ensuring the safety of other passengers while on the boat. We kindly ask that you take all necessary precautions to ensure your pet's safety and comfort during the trip, as well as respecting the comfort of other passengers.

→ Canggu, Uluwatu and Jimbaran: Each passenger is allowed one handbag or backpack. Suitcases of any size are not permitted.

→ Sanur, Lembongan, Gili Islands and Lombok: Max 2 bags allowed not exceeding total weight of 40kg.

We recommend wearing comfortable and appropriate clothing for the weather and sea conditions and disembarking in water depending on the tide. We also recommend bringing sunscreen and a hat.

Safeguard your valuables with a waterproof case as the boat is exposed, and water may reach your belongings.

Yes, at the moment you will have to pay the entrance fee if you are coming from Uluwatu. The entrance fee for foreign adults is Rp 15,000.

Rent a motorbike through our trusted partner and have it delivered upon your arrival. Download Flexbike for easy and convenient booking.

No, we do not allow bikes onboard the boat

You can find information on wheelchair accessibility under each route page, in the 'Vessel Information' section.

Payments & tickets

Can I pay for tickets in cash?

No, we are only accepting payments on goboat.id.

You can use major credit cards, E-wallets (GoPay, Ovo & QRIS), and bank transfer.

You can only purchase tickets on this website.

After making payment, you will immediately receive a separate email containing your tickets in PDF and Apple Wallet format. The email will be sent to the email address provided during the booking process. You can also check the order page for tickets. You can use the PDF version or simply show the tickets from your Apple Wallet on your mobile device when boarding the boat.

For all routes departing from Sanur:
Please check in at the GoBoat.id Check-in Counter at Sanur Port.

For all other routes:
You’ll receive an email with your check-in details from contact@goboat.id. If you haven’t received any information, please contact customer support as soon as possible.

If you do not arrive at the boarding point at before given check-in time, your ticket will be forfeited without any refund. This policy applies to all ticket types.

Cancellation Policy

Are tickets refundable?

All Standard tickets are non-refundable. Please ensure that you have selected the correct date and destination before purchasing your ticket.

In the case of cancellation, only Flexible ticket holders can request a refund.

Yes, you can change the time of your Flexible ticket, but this is allowed only once. The change must be requested up to 1 hour before the scheduled departure. Please note that this is subject to availability and must be confirmed via GoBoat.id online Chat.

We do not offer changes to Standard tickets.

GoBoat.id will make every effort to operate all trips as scheduled, but we reserve the right to cancel or delay trips due to adverse weather conditions or other circumstances beyond our control. Customers will be notified as soon as possible if a trip is cancelled or delayed, a voucher will be issued and sent by email to the ticket purchaser that is valid for 12 months from the original ticket trip departure date.