Frequently Asked Questions

General

What's the boat and capacity?

Outrigger 11 meter / 36 feet
Capacity 16 pax

We allow 12 pax at the moment

GoBoat Vessel

How early should I arrive for boarding the boat?

All passengers are required to be at the boarding location 15 minutes before departure. This will allow for a smooth and timely departure. Please make sure to plan your transportation accordingly to ensure you arrive on time.

Are life jackets provided on the boats?

Yes, life jackets are provided on all of our boats and are mandatory to wear during the trip.

Can I bring my own beverages on the boat?

Yes, it is permitted to bring your own beverages, however, for safety reasons, glass containers are not permitted on board.

Are there any safety precautions that I should be aware of before boarding the boat?

The crew will provide safety instructions before departure, please listen and follow their instructions carefully.

Are there any age restrictions for traveling on your boats?

Children of all ages are welcome on our boats, however, children under the age of 12 must be accompanied by an adult.

Can I bring my surfboard on the boat?

No, not at the moment.

Unfortunately, we currently do not allow surfboards on the boat due to space and safety constraints.

Can I bring my pet onboard?

Yes, you are allowed to bring one small pet onboard. Please be aware that GoBoat does not assume any responsibility for your pet's safety or well-being while on the boat. As the pet owner, you are responsible for your pet and ensuring the safety of other passengers while on the boat. We kindly ask that you take all necessary precautions to ensure your pet's safety and comfort during the trip, as well as respecting the comfort of other passengers.

Are there any weight or size restrictions for luggage on the boats?

Each passenger is allowed one handbag or backpack not larger than 50x35x20cm

What should I wear on the boat?

We recommend wearing comfortable and appropriate clothing for the weather and sea conditions and disembarking in water depending on the tide. We also recommend bringing sunscreen and a hat.

Can I bring my own music on the boat?

Yes, you can bring your own music, but please be mindful of other passengers and keep the volume at a reasonable level.

Do I have to pay entrance fee at Padang Padang Beach?

Yes, at the moment you will have to pay the entrance fee if you are coming from Uluwatu. The entrance fee for foreign adults is Rp 15,000.

What transportation options are available for getting around after arriving in Uluwatu?

You can choose from a variety of options, such as local taxis or popular ride-hailing apps, to explore Uluwatu and its surrounding areas.

Are there any discounts available for children, groups or repeat customers?

We are only selling single, one way tickets (non-refundable). 220k for each person, adults and children.

Please check our Frequent Traveler vouchers for discounted rates.

Payments & tickets

Can I pay for tickets in cash?

No, we are only accepting payments on goboat.id.

What payment methods can I use?

You can use major credit cards, E-wallets (Ovo & QRIS), and bank transfer.

How do I purchase tickets for the boat trip?

You can only purchase tickets on this website.

How will I receive my tickets?

After making payment, you will immediately receive a separate email containing your tickets in PDF and Apple Wallet format. The email will be sent to the email address provided during the booking process. You can also check the order page for tickets. You can use the PDF version or simply show the tickets from your Apple Wallet on your mobile device when boarding the boat.

Cancellation Policy

Are tickets refundable?

All tickets are non-refundable, please ensure that you have selected the correct date and destination before purchasing your ticket.

Can I change my travel date or destination after purchasing a ticket?

We do not offer refunds or changes to tickets, please ensure that you have selected the correct date and destination before purchasing your ticket.

What happens if the trip is canceled due to serious weather conditions?

GoBoat.id will make every effort to operate all trips as scheduled, but we reserve the right to cancel or delay trips due to adverse weather conditions or other circumstances beyond our control. Customers will be notified as soon as possible if a trip is cancelled or delayed, a voucher will be issued and sent by email to the ticket purchaser that is valid for 12 months from the original ticket trip departure date.