Ticket Types

↗︎ Standard Ticket

⦿ Refunds: Tickets are non-refundable under any circumstances.
⦿ Cancellation by Operator: Vouchers are provided in case of cancellations.
⦿ Changes: Changes are not allowed after booking.
⦿ No-Show: In case of a no-show, the ticket is forfeited without any refund.
⦿ Boarding: Passengers must arrive at the boarding point at least 15 minutes before departure.


↗︎ Flexible Ticket

⦿ Refunds: Tickets are non-refundable under any circumstances.
⦿ Cancellation by Operator:
 Vouchers are provided in case of cancellations.
⦿ One-Time Change: The time and date of your Flexible ticket can be changed only once and must be requested up to 1 hour before the scheduled departure. Please note that this change is subject to availability and must be communicated and confirmed through the GoBoat.id online chat. The route origin and destination of the ticket cannot be changed.
⦿ No-Show: In case of a no-show, the ticket is forfeited without any refund.
⦿ Boarding: Passengers must arrive at the boarding point at least 15 minutes before departure.
⦿ Additional Charges: In case of changes to the booking, no additional fees are charged unless there is a price difference in the new booking.

↗︎ Surfboard

⦿ Validity: Each passenger with a valid ticket (Standard + Surfboard or Flexible + Surfboard) is allowed to bring one surfboard.
⦿ Damages: GoBoat.id is not responsible for any personal belongings, including surfboards, we suggest protecting your surfboard with board bag during the trip.
⦿ Size: All sizes are welcome onboard. GoBoat.id reserves the right to refuse carriage of surfboards that could be harmful to passengers on the journey.

Routes