Standard Ticket

Changes: No changes allowed after booking.
No-Show & Late Arrivals: If you don’t show up or arrive late to boarding, your ticket is forfeited with no refund.
Boarding: Arrive at least 15 minutes before departure.
Refunds: No refunds under any circumstances.
Operator Cancellations: You’ll receive a voucher valid for 12 months.

Flexible Ticket

One-Time Change: You can change the time, date, or route up to 1 hour before departure, subject to availability. Use GoBoat.id online chat or WhatsApp to confirm.
Extra Charges: No fees unless the new booking costs more. Price differences must be paid before confirmation.
No-Show & Late Arrivals: If you don’t show up or arrive late to boarding, your ticket is forfeited with no refund.
Boarding: Arrive at least 15 minutes before departure to ensure boarding.
Operator Cancellations: You can choose between a voucher or a full refund. Refund requests must be made within 10 days of cancellation.

+ Surfboard

Validity: Each passenger with a Standard or Flexible Ticket (plus Surfboard) may bring one surfboard.
Damages: GoBoat.id is not responsible for damage to personal belongings, including surfboards. We recommend using a board bag.
Size: All sizes are allowed, but GoBoat.id reserves the right to refuse surfboards that could harm passengers.

Children (0-12)

Validity: Applicable for children aged 0 to 12 years.
Conditions: Children must be accompanied by an adult holding a valid ticket. When booking a child's ticket, the same terms and conditions will apply as those of the accompanying adult's ticket. If the adult purchases a Standard Ticket, the child's ticket will follow the same terms and conditions. Similarly, if the adult books a Flexible Ticket, the child will be granted the same flexibility and conditions as the adult's ticket

Each passenger is permitted one handbag or backpack. One surfboard is allowed per person, provided there is a valid ticket for the surfboard.

Safeguard your valuables with a waterproof case as the boat is exposed, and water may reach your belongings.

GoBoat will make every effort to operate all trips as scheduled, but we reserve the right to cancel or delay trips due to adverse weather conditions or other circumstances beyond our control. Customers will be notified as soon as possible if a trip is cancelled or delayed, a voucher will be issued and sent by email to the ticket purchaser that is valid for 12 months from the original ticket trip departure date.

Chat with us or reach out on WhatsApp to plan your perfect getaway.